( 2025 )
NATURAL & LUXURIOUS
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privacy policy

  • 1. Who we are and the purpose of this policy
  • 2. Personal data we collect
  • 3. How we collect your data
  • 4. How we use your personal data
  • 5. Sharing your personal data
  • 6. International data transfers
  • 7. Data security
  • 8. Your legal rights

Who we are and the purpose of this policy

Purpose of this Privacy Policy

This privacy policy provides information on how ITC Natural Luxury Flooring collects and processes personal data, including data you may provide when contacting us, purchasing our products, or using our website.

This policy should be read together with any other privacy notices we may provide when collecting or processing personal data in specific circumstances.

Data Controller

ITC Natural Luxury Flooring is the data controller responsible for your personal data (referred to as “ITC”, “we”, “us” or “our”).

Contact Details

If you have questions about this privacy policy or wish to exercise your legal rights, you can contact us using the details below:

Email: info@itcnaturalluxuryflooring.com

Head Office:
Ceintuurbaan 26E
8024 AA Zwolle
The Netherlands
Telephone: +31 38 386 1160

UK Office:
Greendale House, Whitestone Business Park
Hereford, HR1 3SE
United Kingdom
Telephone: +44 (0)1622 534041

Personal data we collect

Personal data means any information that identifies or can be used to identify an individual. We may collect, store and use the following categories of personal data:

Identity Data: name, title, company name, job title
Contact Data: billing address, delivery address, email address, telephone number
Financial Data: bank details and payment information
Transaction Data: details of products purchased and payments made
Technical Data: IP address, browser type, device information, operating system
Profile Data: purchase history, preferences, feedback, survey responses
Usage Data: information about how you use our website and services

We do not intentionally collect special category data (such as health, ethnicity, religion or political views) or information about criminal convictions.

It is important that the information we hold about you is accurate. Please notify us if your details change.

How we collect your data

We collect personal data in the following ways:

Direct interactions
You may provide personal data by:
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=> contacting us by phone, email or post
=> placing orders or requesting quotations
=> subscribing to newsletters or marketing updates
=> completing forms at trade fairs or events

Automated technologies
When you use our website, we may automatically collect technical data throughcookies and similar technologies.

Third parties
We may receive data from:

=> credit reference agencies (where credit accounts are requested)

How we use your personal data
We process personal data only when legally permitted. This includes when:

=> it is necessary to perform a contract with you
=> it is required to comply with a legal obligation
=> it is necessary for our legitimate business interests, provided these do notoverride your rights

Marketing communications
We may use your data to inform you about products or services that may be relevantto you. You will only receive marketing communications if you have requestedinformation from us, purchased from us, or have not opted out.

You can opt out of marketing at any time by contacting us.

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How we use your personal data

We process personal data only when legally permitted. This includes when:

=> it is necessary to perform a contract with you
=> it is required to comply with a legal obligation
=> it is necessary for our legitimate business interests, provided these do notoverride your rights

Marketing communications
We may use your data to inform you about products or services that may be relevantto you. You will only receive marketing communications if you have requestedinformation from us, purchased from us, or have not opted out.

You can opt out of marketing at any time by contacting us.

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Sharing your personal data

We may share your personal data with:

=> internal teams and affiliated companies
=> distributors, agents and logistics partners
=> IT, marketing and payment service providers
=> professional advisers such as accountants, auditors or legal advisers
=> tax authorities or regulators where required by law

All third parties are required to respect the confidentiality and security of your dataand may only use it for specified purposes.

International data transfers

Some of our service providers are located outside the European Economic Area(EEA). Where personal data is transferred internationally, we ensure appropriatesafeguards are in place, such as adequacy decisions or contractual protectionsapproved under GDPR.
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Data security

We have implemented appropriate technical and organisational measures to protectyour personal data against loss, misuse, unauthorised access or disclosure. Accessto personal data is limited to those who require it for legitimate business purposes.

In the event of a data breach, we will comply with all legal notification requirements.
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Your legal rights

Under data protection law, you have the right to:

=> access your personal data
=> request correction of inaccurate data
=> request deletion of your data
=> object to or restrict processing
=> request data portability
=> withdraw consent at any time

Requests can be made by contacting us using the details above. We aim to respondwithin one month.

Last updated: 2026